Facts in [brackets] come from Chuck. At launch, these words also go into Shopify’s shipping and refund policies.
Shipping and returns
How long a custom order takes, where we ship, what shipping costs, and what happens if something isn’t right.
How long will my order take?
- ReceivedYou order and pay online.
- In production[Production time]
- ShippedYou get a tracking link by email.
- On its way[Delivery time]
- DeliveredAt your club’s door.
Follow every order. Each order’s stage shows in My orders, from Received to Shipped.
Have an event date? [Rush options and fees]. Contact us before you order.
Where do you ship?
[Where Honors ships]
Orders ship from [City, State] by [carrier].
What does shipping cost?
| Shipping | Cost | Arrives after it ships |
|---|---|---|
| Standard | [Cost] | [Delivery time] |
| [Rush, if offered] | [Rush fee] | [Rush delivery time] |
Checkout shows the exact shipping cost for your address before you pay.
Can I return a custom item?
[Returns rule for custom items]
Open question for Chuck: the returns rule for custom items- Before you order
- Every piece is made to your design, so check the preview on the product before you pay.
- If an order arrives damaged or wrong
- [What to do]. Contact us with your order number.